Contact Centre Intern - Amana Bank PLC

AMANA BANK PLC
Colombo 03, Sri Lanka
Job Category: Banking & Insurance

Intern – Contact Centre

Are you ready to kickstart your career in an energetic environment? Join us at our Contact Centre, where you'll play a vital role in connecting customers with the solutions they need—with empathy, efficiency, and expertise!

Location:

Conveniently located in Colombo 03

Key Responsibilities:

• Handle inbound calls
• Identify client needs and provide accurate solutions
• Research and resolve customer issues efficiently
• Upsell and cross-sell relevant products/services

Work Schedule:

• Work any 5 days of the week
• 8-hour shift patterns
• Additional allowances for weekend and holiday shifts

Incentives:

• Earn performance-based financial incentives based on call quality and quantity

We're Looking For:

• Flexible team players
• Trilingual communicators
• Customer-focused individuals
• Multi-taskers
• Tech-savvy personalities

Qualifications:

• G.C.E. Ordinary Level qualification
• Interest in pursuing higher education or professional certifications
• Completion of any diploma/certification is an added advantage

How to Apply:

Send your CV to careers@amana.lk, indicating the position applied for in the subject line.
Closing Date: 11/07/2025