Customer Support Associate - Cenmetrix Pvt Ltd

Cenmetrix (Pvt) Ltd
Colombo 5, Sri Lanka
Job Category: Office Admin & Support

Customer Support Associate

JOIN OUR DYNAMIC TECHNOLOGY TEAM!

Cenmetrix (Pvt) Ltd is a leading ISO Certified technology solutions provider specializing in enterprise software, AI, IoT, biometrics, RFID, and smart automation. Trusted by over 1,000 clients across Asia and the USA, we empower organizations to accelerate digital transformation, improve operational efficiency, and drive business growth through innovative technology solutions.

Powered by innovation, expertise, and global partnerships, we are looking for talented and passionate professionals to join our growing team. As a Customer Support Associate, you will be the key link between our cutting-edge technology and client satisfaction.

Job Profile (Key Responsibilities):

• Manage warranty administration and service contract records efficiently.
• Coordinate AMC (Annual Maintenance Contract) renewals and drive customer retention activities.
• Conduct customer satisfaction surveys and diligently follow up on feedback.
• Coordinate preventive maintenance schedules seamlessly with customers and internal service teams.
• Handle customer complaints proactively and coordinate effective corrective actions.
• Maintain highly accurate customer records and service documentation.

Personal Profile & Skills (Requirements):

• Diploma in Business Administration, Management, or a related field.
• Previous experience in a similar role will be considered an added advantage.
• Excellent verbal and written communication skills in English.
• Proficiency in MS Office applications and ability to learn CRM systems quickly.

If you are passionate about customer success and ready to grow your career with a leading tech company, we would love to hear from you! Please send your CV to jobs@cenmetrix.lk, indicating the position applied for in the subject line of your email.

Closing Date: November 05, 2026

The Growing Landscape of Customer Support in the Tech Industry

In the fast-evolving sector of technology solutions—encompassing enterprise software, AI, IoT, and smart automation—the role of customer support has drastically shifted. It is no longer just a troubleshooting hotline; it is a critical component of customer success and business retention. As companies in Sri Lanka increasingly adopt complex digital infrastructure, they rely heavily on dedicated professionals to ensure their technological investments operate flawlessly.

A Customer Support Associate in a tech firm acts as the crucial bridge between complex technical services and the end-user. By effectively managing Annual Maintenance Contracts (AMCs), coordinating preventive maintenance, and gathering direct feedback through satisfaction surveys, these professionals directly influence the long-term loyalty of B2B clients.

Why Pursue a Career in Tech-Focused Customer Support?

• Dynamic Exposure: You gain firsthand exposure to emerging technologies like biometrics and IoT, making you a versatile professional in a future-proof industry.
• Relationship Building: Managing B2B client accounts develops high-level corporate communication and negotiation skills.
• Clear Career Progression: Successful associates frequently transition into Customer Success Manager or Account Manager roles.

Tips for Success in Service Administration

To excel in this role, meticulous organizational skills are key. You will be managing multiple service contracts and maintenance schedules simultaneously, making proficiency in MS Office and CRM tools absolutely essential. Proactive communication is also vital; anticipating customer needs and scheduling maintenance *before* a system failure occurs is the hallmark of top-tier tech support.

Furthermore, approaching customer complaints with empathy and a solutions-oriented mindset ensures that minor issues are resolved quickly, turning potential negative experiences into opportunities to prove your company's reliability.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.