Dehiwala, Sri Lanka
Job Category: IT - Hardware & Networks
IT Support Executives
Join a world-class IT company and quickly get ahead in your career!
Working with clients around the world for over 20 years, Eureka Technology Partners is a Sri Lankan IT leader. Specializing in multi-platform environments, Eureka delivers world-class managed IT services to a wide range of industries. Operating in an ISO 20000-certified environment, we provide Remote IT Support and five distinct services: Enterprise Support, Data Centre Facilities, Information Security, Network Monitoring, and Disaster Recovery.
We are currently recruiting highly motivated, IT-savvy individuals for our Continuous Service and Technical Improvement team. You’ll have the opportunity to learn from experienced professionals through on-the-job training and in-house technical programs. You’ll also work with world-class remote management tools in an ITIL best-practices environment.
Qualifications & Experience:
- Diploma or Degree in IT
- At least 1 year of experience in a similar role
- Professional certifications like MCP, CCNA, or RHCSA are an added advantage
- Exposure to a desktop/server environment
- Level 01 remote/onsite technical support for clients
- Analyzing and resolving end-user workstation issues including network printers
- Providing end-user training as required
- Windows/Linux PC remote and on-desk maintenance
- Maintenance of vendor contracts and SLAs for devices and services
- Exposure to cloud and virtualization technologies
- Good decision-making, IT, and communication skills
- IT-savvy, dynamic, and intelligent individuals preferred
- Basic knowledge of Linux and Windows Server technologies
- Strong documentation and writing skills
- Excellent command of the English language
Closing Date: 03/06/2025
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