Operations Manager - W15 Weligama

W15 Weligama
Colombo 3, Sri Lanka
Job Category: Hospitality & Tourism

Operations Manager

At W15 Collection, we believe in creating unforgettable experiences that transcend ordinary moments. Our boutique resorts, villas, and clubs are meticulously designed to offer the highest level of service and sophisticated cuisine, ensuring a flawless escape.

We are on a mission to find remarkable individuals with a refined touch and finesse, capable of translating their expertise into precise communication and enhancing the guest experience at our properties. Join us on this journey of creating extraordinary moments that will leave a lasting impression.

Summary of Responsibilities:

• Oversee full operations of the boutique hotel, including the restaurant, bar, kitchen, and front-of-house functions to ensure a seamless guest experience
• Implement and enforce Standard Operating Procedures (SOPs) across all departments for consistency and compliance
• Ensure all hotel and restaurant operations align with local health, safety, and sanitation standards
• Maintain service standards across all departments to deliver exceptional guest experiences
• Promptly address guest feedback and complaints with professionalism and efficiency
• Build and maintain strong guest relationships to drive repeat visits and referrals
• Supervise all food and beverage operations to ensure quality and efficiency
• Collaborate with the culinary team to ensure menu offerings meet brand and guest expectations
• Ensure venues are prepared for daily service and special events
• Work with the Events team to plan and execute high-quality events
• Collaborate with the Marketing team to develop promotions and campaigns
• Monitor financial performance in coordination with the Accounts team
• Coordinate with the Maintenance team to ensure the property is clean, well-maintained, and fully operational

Summary of Requirements:

• Degree in Hospitality Management or a relevant field
• Proficiency in MS Office; experience with Property Management Systems and Revenue Management Systems
• 3–5 years' experience in operations management in a 3 to 5-star hotel
• Fluency in English; knowledge of additional foreign languages is a plus
• Excellent customer service skills with a passion for delivering outstanding guest experiences

Please state the position you are applying for and your expected salary in the subject line of the email.

Apply now: careers@steradiancapital.com

Closing Date: 03/06/2025