Colombo, Sri Lanka
Job Category: Colombo, Sri Lanka
CALL CENTER ASSOCIATE
A rewarding entry-level opportunity with excellent benefits.
Job Profile & Benefits:
- You can select flexible shifts and rosters to suit your lifestyle.
- Free accommodation is available for eligible associates.
- You will receive a competitive salary of more than Rs. 45,000.
- You will be eligible for up to 25% staff discount in the subsidiaries of the Softlogic Group companies (e.g., Retail, Health, Finance).
The Ideal Candidate:
- Excellent communication skills (verbal and written).
- Basic computer literacy and typing skills.
- A patient, professional, and customer-focused attitude.
- Ability to work within a team environment.
Application Procedure:
If you are interested in this opportunity with great benefits, please apply immediately via email:
Email: hr@softlogic.lk
Kindly mention "Call Center Associate Application" in the subject line of your email.
Closing Date: December 19, 2025
Career Insights: Call Center Associate (Softlogic Group)
The Call Center Associate position at Softlogic Holdings offers a strong entry into the corporate sector, backed by a major conglomerate with diverse business interests (Retail, IT, Healthcare, Finance). This provides exposure to various industries and stable career path options.
The key benefits highlighted—flexible shifts, free accommodation, and high staff discounts—make this role highly attractive for candidates prioritizing work-life balance and cost savings, especially those relocating to Colombo. The salary threshold of more than Rs. 45,000 is competitive for entry-level BPO/Call Center roles in the region.
Tips for a Successful Application:
- Focus on Communication: Ensure your CV emphasizes strong verbal communication skills, including any multilingual abilities (Sinhala, English, Tamil) which are often crucial in call center settings.
- Highlight Availability: Be ready to discuss your availability for flexible shifts and rosters, mentioning any specific shift preferences (e.g., night shift availability if applicable).
- Demonstrate Customer Focus: Provide brief examples of any prior experience (even non-professional) where you successfully resolved a customer issue or complaint.
Explore More Career Opportunities and Insights:
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