E-Commerce Operations Assistant - Makeen books Pvt Ltd

Makeen Books Pvt Ltd
Colombo 3, Sri Lanka
Job Category: Media & Advertising

E-Commerce Operations Assistant

WHERE LITERACY MEETS DIGITAL EFFICIENCY!

Makeen Books is a premier destination for book lovers in Sri Lanka, located in the heart of Colombo 3. We are looking for an organized and energetic E-Commerce Operations Assistant to join our dynamic team and help manage our growing digital presence.

In this role, you will be responsible for ensuring our online store runs smoothly, our social media community stays engaged, and our customers receive world-class service. This position is ideally suited for female candidates residing in Colombo or its nearby suburbs.

Core Responsibilities:

• Manage end-to-end e-commerce tasks including product listings, pricing updates, and order processing.
• Respond to customer inquiries promptly via phone, email, and social media platforms.
• Coordinate with warehouse, logistics, and procurement teams to ensure timely deliveries.
• Monitor inventory levels to prevent stock-outs or overstock situations.
• Plan, schedule, and manage social media content calendars.
• Engage with followers, manage comments/messages, and analyze performance to boost sales.

Candidate Requirements:

• Fluency in English and Sinhala (spoken and written); knowledge of Tamil is a plus.
• Age between 20 and 35 years.
• Proficiency in MS Office packages (Excel, Word, Outlook).
• Solid understanding of customer service practices and principles.
• Organized, self-motivated, and capable of multitasking in a fast-paced environment.
• Recruitment is limited to female candidates for this role.
• Preference given to candidates located in Colombo or nearby suburbs.

Are you ready to blend your passion for operations with digital marketing? Send your CV to hr@makeenbooks.com to apply.

Closing Date: March 18, 2026

The Digital Renaissance of the Bookstore Industry

While physical bookstores offer a unique charm, the e-commerce sector has revolutionized how readers discover and purchase books. For a company like Makeen Books, the E-Commerce Operations Assistant is a pivotal role that ensures the traditional literary world meets modern digital convenience. This role requires a balance of "Back-end Precision" (managing stock and ERP data) and "Front-end Creativity" (managing social media engagement).

The ability to analyze performance metrics on social media is no longer just a marketing skill—it is an operational necessity. By understanding what content drives engagement, an assistant can help align procurement and logistics with customer demand, creating a seamless cycle from a "Like" on Instagram to a book delivery at a customer's doorstep.

Vital Skills for E-Commerce Success

• Inventory Forecasting: Identifying trends to ensure popular titles are always in stock while minimizing dead stock.
• Omnichannel Communication: Maintaining a consistent brand voice across WhatsApp, Instagram, Email, and Phone.
• Data Literacy: Using MS Excel to track order fulfillment rates and social media ROI.
• Logistics Coordination: Understanding the geography of Colombo to optimize delivery scheduling with courier partners.
• Visual Merchandising (Digital): Crafting product descriptions and listings that are both SEO-friendly and appealing to readers.

Career Tips for Aspiring Operations Assistants

In the e-commerce world, "Speed is Service." Focus on reducing response times for customer inquiries. A customer waiting to buy a book will often go to a competitor if they don't get a quick response. Additionally, learn the basics of Social Media Analytics. Being able to tell your manager *why* a post performed well is much more valuable than just knowing *that* it performed well.

If you are located in Colombo 3 or nearby, utilize your knowledge of the local area to help the logistics team plan more efficient delivery routes. This proactive approach shows high levels of self-motivation and team player spirit, which are key requirements for this position.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.