Colombo 02, Sri Lanka
Job Category: IT - Hardware / Network / Support
IT - Executive / Junior Executive (US Shift)
A LEADING HEALTHCARE TECHNOLOGY COMPANY
CareCloud, formerly known as RCM - MEDIGAIN COLOMBO, is a leading healthcare technology company with a comprehensive suite of proprietary, cloud-based solutions for growing healthcare organizations.
We are currently looking for a proactive and technically sound individual to join our team as an IT Executive / Junior Executive. This role operates during the US Shift (6:00 PM to 3:00 AM) to ensure seamless IT operations for our global infrastructure.
The job holder is required to:
- Provide first-level support for desktop issues, including OS, software, and peripherals.
- Troubleshoot hardware/software problems (connectivity, login, application errors, system crashes).
- Manage user issues via the helpdesk ticketing system, escalating complex cases.
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals.
- Set up new workstations and ensure compliance with organizational standards.
- Deploy software updates, patches, and antivirus to maintain security and performance.
- Assist with account setup, password resets, and access rights.
- Work with Active Directory to manage secure user environments.
- Document troubleshooting steps for common issues in a knowledge base.
- Communicate clearly with users to provide updates and set expectations.
The ideal candidate should possess:
- Minimum of 0-1 year of working experience in an IT Department.
- Passed the G.C.E. Advanced Level examination.
- Diploma in IT / NVQ Level 04 or any other equivalent qualification.
Selected candidates will enjoy the following benefits:
- Salary above industry standards.
- Two-way transport provided.
- Monday to Friday workweek.
- Sustainable working career.
- Comprehensive health and life insurance coverage for you and your immediate family.
Send your CV with 2 non-related referees to careerscmb@carecloud.com with the position applied stated in the subject line. Preference will be given to candidates residing around Colombo and available for immediate hire.
Human Resources Department,
CareCloud Colombo (Pvt) Ltd
Colombo 02, Sri Lanka.
Closing Date: August 11, 2026
The Growing Landscape of Healthcare IT Support
The intersection of healthcare and information technology is one of the fastest-growing sectors globally. As medical facilities and tech providers increasingly rely on cloud-based solutions and integrated electronic health records (EHR), the demand for robust IT infrastructure and continuous technical support has skyrocketed. In Sri Lanka, providing offshore IT support for global companies has become a major avenue for technological career growth, exposing local professionals to international standards and cutting-edge operational environments.
Working a US shift not only aligns you with global operational hours but also hones your ability to provide real-time, mission-critical support. In a healthcare tech environment, minimizing downtime is crucial, making the role of an IT Executive highly impactful.
Why Build a Career in Global IT Support?
- Global Exposure: Working with international systems and processes elevates your technical proficiency and familiarizes you with global corporate standards.
- Rapid Skill Development: Troubleshooting a diverse range of hardware, software, and networking issues daily accelerates your problem-solving capabilities.
- Career Progression: Entry-level support roles are excellent stepping stones to specialized paths such as network administration, cybersecurity, and cloud architecture.
- High Demand: As long as businesses rely on technology, skilled IT support professionals will always be heavily sought after.
Tips for Succeeding in Technical Support Roles
To thrive in IT support, mastering the technical basics—like Active Directory management, OS troubleshooting, and network fundamentals—is just the beginning. The most successful professionals also develop exceptional communication skills. The ability to listen actively, empathize with frustrated users, and explain technical solutions in clear, non-jargon terms is what separates a good IT executive from a great one.
Furthermore, always document your findings. Building a comprehensive knowledge base not only helps your team resolve future issues faster but also demonstrates your commitment to organizational efficiency. Earning certifications like ITIL or CompTIA A+ can also provide a solid framework for understanding IT service management best practices.
Explore More Career Opportunities and Insights:
Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.
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