Call Center Agent/Supervisor - Makeen books Pvt Ltd (Sample)

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Makeen books Pvt Ltd
Colombo 3, Sri Lanka
Job Category: IT - Software

CALL CENTER AGENT / SUPERVISOR

Join a team representing global educational giants like Pearson, Hodder, and HarperCollins.

Job Overview:

As Makeen Books evolves with the latest technologies, we are looking for proactive, collaborative team members to manage inbound calls and process customer orders through multiple channels.

Key Responsibilities:

• Answering inbound calls and providing high-quality customer service.
• Processing merchandise orders received via mail, telephone, fax, or email.
• Updating records and maintaining accurate customer databases.
• Proactively coordinating with various departments to resolve customer queries.
• Supervising call center operations (for Supervisor applicants).

Job Requirements:

• G.C.E. A/L qualification.
• Fluency in English (both verbal and written) is mandatory.
• Proficiency in Computer Literacy (MS Office packages).
• Strong understanding of customer service practices and principles.
• Organized, self-starter, and a collaborative team player.
• For Supervisor: Minimum 2 years of proven experience in a similar position.

What We Offer:

• Competitive remuneration package above industry standards.
• Dynamic working environment with international exposure.
• Opportunity to work with the latest technologies in the book industry.

Application Details:

Email your CV to: jobs@makeenbooks.com

Closing Date: January 06, 2026