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Colombo 5, Sri Lanka
Job Category: Office Admin & Support
Customer Support Associate
JOIN OUR DYNAMIC TECHNOLOGY TEAM!
Cenmetrix (Pvt) Ltd is a leading ISO Certified technology solutions provider specializing in enterprise software, AI, IoT, biometrics, RFID, and smart automation. Trusted by over 1,000 clients across Asia and the USA, we empower organizations to accelerate digital transformation, improve operational efficiency, and drive business growth through innovative technology solutions.
Powered by innovation, expertise, and global partnerships, we are looking for talented and passionate professionals to join our growing team. As a Customer Support Associate, you will be the key link between our cutting-edge technology and client satisfaction.
Job Profile (Key Responsibilities):
- Manage warranty administration and service contract records efficiently.
- Coordinate AMC (Annual Maintenance Contract) renewals and drive customer retention activities.
- Conduct customer satisfaction surveys and diligently follow up on feedback.
- Coordinate preventive maintenance schedules seamlessly with customers and internal service teams.
- Handle customer complaints proactively and coordinate effective corrective actions.
- Maintain highly accurate customer records and service documentation.
Personal Profile & Skills (Requirements):
- Diploma in Business Administration, Management, or a related field.
- Previous experience in a similar role will be considered an added advantage.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office applications and ability to learn CRM systems quickly.
If you are passionate about customer success and ready to grow your career with a leading tech company, we would love to hear from you! Please send your CV to jobs@cenmetrix.lk, indicating the position applied for in the subject line of your email.
Closing Date: October 26, 2026
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