Officer - Call Center - Union Assurance PLC

Union Assurance PLC
Colombo 03, Sri Lanka
Job Category: Banking & Insurance

Officer – Call Center (Head Office)

Job Description:

The selected candidate will be responsible for ensuring efficient and effective world-class service to all stakeholders who connect via the hotline and accomplish all assigned duties while supporting the department's objectives.

Requirements:

• Part qualification in SLIM/CIM/IASL or a Diploma in Marketing or Business Management from a recognized university/institute
• Minimum 2 years of experience in Customer Care Management, Front Line, Service Desk, or Call Centre preferred
• Excellent command of English and Sinhala. Fluency in Tamil will be an added advantage
• Ability to work with minimal supervision, multitask, and perform under pressure

*By applying, you consent to the processing of your personal information for recruitment purposes and acknowledge that reference checks may be conducted.

Apply now: careers@unionassurance.com

Closing Date: 07/06/2025