ICT Assistant - SAB Campus - The Institute of Chartered Accountants of Sri Lanka

The Institute of Chartered Accountants of Sri Lanka
Colombo 7, Sri Lanka
Job Category: IT - Software

ICT Assistant - SAB Campus

YOUR OPPORTUNITY TO LEAD, INSPIRE, AND EXCEL AWAITS AT CA SRI LANKA!

The Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) is a world-class professional body, proud to be a driving force of transformation in Sri Lanka's dynamic accounting landscape. For over 65 years, we have been at the forefront of shaping the accounting profession locally while making a significant impact regionally and globally.

As we continue to lead and transform, CA Sri Lanka is looking for a passionate and driven professional who embodies responsibility, adaptability, and a commitment to excellence to take on this exciting role.

Key Responsibilities:

• Provide technical assistance to staff on hardware and software issues.
• Install, configure, and troubleshoot hardware and software.
• Monitor and maintain computer systems and networks.
• Set up accounts and user profiles.
• Provide system administration and maintenance.
• Respond to and diagnose technical hardware and software issues.
• Research and recommend new technologies.
• Create and maintain documentation of technical processes.
• Follow up with users to ensure their technical issues have been resolved.

Qualifications and Skills:

• Bachelor's degree in Information Technology, Computer Science, or a related field. Professional qualifications such as CCNA or MCSE will be an added advantage.
• More than two two-years' experience in IT support.
• Knowledge of hardware and software installation, troubleshooting, and maintenance.
• Ability to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Knowledge of Windows and Mac operating systems.

If you are passionate and eager to contribute to CA Sri Lanka's growth while advancing your professional career, please send your CV including two non-related referees' contact details to careers@casrilanka.org. Indicate the position applied for in the subject line or on the envelope.

NOTE: SOLICITATION WILL RESULT IN DISQUALIFICATION. ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.

Head of Human Resources,
The Institute of Chartered Accountants of Sri Lanka
#30A, Malalasekera Mawatha, Colombo 07.

Closing Date: August 5, 2025

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The Growing Landscape of IT Careers in Sri Lanka

Sri Lanka's information technology sector is experiencing significant growth, becoming a crucial pillar of the nation's economy. This expansion is fueled by increasing foreign investment, a burgeoning startup ecosystem, and a strong government focus on digital transformation. Professionals in IT roles, from entry-level support to advanced software development and cybersecurity, are in high demand across various industries. This dynamic environment offers a fertile ground for career development, continuous learning, and opportunities to contribute to cutting-edge projects.

As a global hub for business process outsourcing (BPO) and IT services, Sri Lanka provides a unique blend of local innovation and international exposure. This means IT professionals often get to work on diverse projects that enhance both their technical skills and global business acumen.

Tips for Advancing Your IT Support Career

For those in IT support roles, continuous skill enhancement is key. Focus on areas like cloud computing fundamentals (AWS, Azure), network security basics, and advanced troubleshooting techniques. Developing strong soft skills – such as communication, problem-solving, and customer service – will also significantly boost your career trajectory. Many organizations, including professional bodies like CA Sri Lanka, look for well-rounded individuals who can not only solve technical issues but also effectively interact with users and contribute to a positive IT environment.

Consider pursuing certifications like CompTIA A+, Network+, Security+, or vendor-specific certifications (Microsoft, Cisco) to validate your expertise and open up new opportunities.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.