Administration & Guest Experience Officer - Cenmetrix Pvt Ltd

Cenmetrix Pvt Ltd
Colombo 5, Sri Lanka
Job Category: Office Admin & Support

Administration & Guest Experience Officer

ENSURING EXCELLENCE IN EVERY INTERACTION!

Cenmetrix Pvt Ltd is a leading technology solutions provider specializing in biometrics, security, and digital identity. We are looking for an energetic and professional individual to join our team as an Administration & Guest Experience Officer at our Colombo 5 office.

In this role, you will be the face of our organization, responsible for supporting office administration and ensuring that every staff member and visitor has a positive and professional experience.

Requirements:

• Minimum G.C.E. Ordinary Level or Advanced Level qualification.
• Previous experience in office administration and customer or guest relations.
• Excellent verbal and written communication skills in both English and Sinhala.
• Positive, professional attitude with a customer-centric mindset.
• Strong organizational and time management skills.
• Ability to multitask effectively and work independently under minimal supervision.
• Computer literate with proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Key Responsibilities:

• Manage front-desk operations and welcome visitors with professionalism.
• Coordinate general office administrative tasks and maintain workplace efficiency.
• Act as a primary point of contact for guest inquiries and staff support.
• Ensure all office communications are handled promptly and accurately.

Are you ready to grow with a premier technology firm? Submit your CV to jobs@cenmetrix.lk and take the next step in your administrative career.

Closing Date: March 02, 2026

The Strategic Role of Guest Experience in the Tech Industry

In the modern corporate world, the traditional role of a receptionist has evolved into a "Guest Experience Officer." For technology firms like Cenmetrix, which deal with high-value biometric and security solutions, the first impression is paramount. This role bridges the gap between office administration and brand management, ensuring that every touchpoint—whether it's an email or a walk-in visitor—reflects the company’s innovative and reliable nature.

Being based in Colombo 5, a central commercial hub, requires an officer who can navigate a fast-paced environment while maintaining a calm and professional demeanor. Administrative excellence ensures that the internal machinery of the office runs smoothly, allowing technical teams to focus on delivering world-class solutions.

Why Administrative Roles are Vital for Career Growth

• Foundation of Operations: Admin roles provide a comprehensive view of how a business functions from the ground up.
• Soft Skill Mastery: Developing high-level communication and conflict-resolution skills is essential for any future leadership role.
• Digital Proficiency: Regular use of MS Office and CRM tools in an admin capacity builds a strong technical foundation.
• Networking: As the first point of contact, you will interact with key industry stakeholders, vendors, and top-tier clients.
• Versatility: The skills learned in Guest Experience are transferable across industries, from hospitality to high-tech.

Tips for Success in Guest Experience and Admin

Success in this role depends on "Proactive Planning." Don't just wait for a visitor to arrive; anticipate their needs by having guest logs and meeting rooms prepared in advance. Strengthening your bilingual skills is also a major asset in Sri Lanka, as it allows you to communicate effectively with a diverse range of local and international visitors.

Additionally, mastering the "Calendar Management" aspect of Outlook can significantly improve your productivity, helping you juggle multiple tasks without missing deadlines. Always maintain a professional digital presence, as your email communication is often the first interaction a client has with the company.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.