Junior Executive - MBSL Insurance Co. Ltd

MBSL Insurance Co. Ltd
Colombo 10, Sri Lanka
Job Category: IT - Software

Junior Executive - Application Support

JOIN OUR IT SUPPORT TEAM!

We are looking for a motivated and customer-focused individual to provide application support to internal users, resolve issues, and ensure excellent service delivery.

Build your career in Application Support and grow with a dynamic IT team!

Key Responsibilities:

• Manage and resolve tickets efficiently, ensuring timely responses to client and internal user requests.
• Investigate and troubleshoot technical issues reported via email, providing clear solutions and relevant references.
• Monitor ticket backlog, conduct regular follow-ups with technical teams, and keep stakeholders informed for decision-making.
• Continuously evaluate processes, support non-development tasks, and recommend improvements to enhance service delivery.

Requirements:

• Bachelor's degree (completed or in progress) in Information Technology, Information Systems, or a related field.
• Prior experience in a customer service or IT support role is highly advantageous.
• Basic knowledge of Oracle systems and an understanding of SQL queries for effective troubleshooting.
• Proven ability to support end-users effectively and accurately document technical solutions.
• Excellent English communication skills (both written and verbal) with strong client interaction abilities.
• Strong analytical thinking, problem-solving skills, and keen attention to detail.
• Well-organized, able to manage multiple tasks independently, and capable of working under minimal supervision.
• Quick learner with the ability to adapt to new technologies and dynamic environments.

Who We Are Looking For:

A quick learner with a problem-solving mindset who enjoys understanding how applications work and helping users resolve their day-to-day technology-related issues.

Salary: LKR 45,000 (FIXED). Please send your CV to chiranb@mbslinsurance.lk, indicating the position applied for in the subject line of the email.

MBSL Insurance Co. Ltd
Colombo 10, Sri Lanka.

Closing Date: August 28, 2026

The Crucial Role of Application Support in the Corporate Sector

In today's fast-paced business environment, organizations rely heavily on specialized software systems to manage their operations efficiently. This is especially true in data-centric sectors such as insurance and finance, where operational downtime can lead to significant financial and administrative challenges. Application Support Executives serve as the vital bridge connecting software development teams with the end-users experiencing real-world technical issues.

Starting your career in application support provides unparalleled insight into how corporate software architecture functions in a live environment. It allows professionals to build a deep understanding of organizational processes while sharpening their technical troubleshooting and analytical skills.

Why Choose a Career in Application Support?

• Problem-Solving Foundation: Investigating errors and tracking down technical bugs hones critical thinking and teaches you how to break down complex systemic issues into manageable steps.
• Career Advancement: The experience gained from application support serves as a robust stepping stone into advanced roles, such as Systems Administration, Business Analysis, or specialized Software Development.
• Interdepartmental Exposure: Support roles naturally interact with various branches of a company—from frontline staff to senior developers—facilitating a broad professional network and excellent cross-functional communication skills.

Key Competencies for Success

While a technical background is essential, soft skills are equally critical in support roles. The ability to listen actively, empathize with frustrated users, and translate technical solutions into plain language is what separates a good support executive from a great one. Prioritization is also key; knowing how to evaluate ticket urgency and monitor backlogs ensures that business-critical issues are resolved swiftly without neglecting routine maintenance tasks.

For students or recent graduates in IT or Information Systems, embracing an application support role is an excellent way to apply theoretical knowledge, adapt to new technologies, and build a rewarding, long-term career in the tech industry.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.