Customer Support Associate - Cenmetrix Pvt Ltd (Sample)

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Cenmetrix Pvt Ltd
Colombo 5, Sri Lanka
Job Category: Customer & PR

Customer Support Associate

COMBINING EXCEPTIONAL SERVICE WITH OPERATIONAL EFFICIENCY!

Cenmetrix Pvt Ltd is a premier technology company in Sri Lanka, delivering advanced biometric and security solutions. We are seeking a detail-oriented and empathetic individual to join our team as a Customer Support Associate at our Colombo 5 office.

This role is unique as it combines front-end customer interaction with back-end operational data management. If you possess a warm personality and a knack for organized data entry, we want to hear from you.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other platforms in a timely and professional manner.
• Accurately input and update contract data into the company's ERP system.
• Maintain meticulous records of service agreements and related documents.
• Proactively track key dates and deadlines for contract renewals, amendments, and terminations.
• Ensure a high level of customer satisfaction through professional communication and problem-solving.

Requirements & Prerequisites:

• A warm and inviting personality with a strong commitment to client service.
• Proficiency in the Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Outlook.
• Strong analytical and problem-solving skills to address customer issues effectively.
• Excellent organizational skills and the ability to manage time-sensitive deadlines.
• Ability to work independently while maintaining high standards of data accuracy.

To apply, please submit your CV to jobs@cenmetrix.lk. Ensure you indicate the position in the subject line of your email.

Cenmetrix Pvt Ltd,
No. 16, Siripa Lane,
Colombo 5, Sri Lanka.

Closing Date: February 21, 2026