Software Support Executive - Cenmetrix Pvt Ltd (Sample)

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Cenmetrix Pvt Ltd
Colombo 5, Sri Lanka
Job Category: IT - Software

Software Support Executive

BRIDGE THE GAP BETWEEN HARDWARE AND SOFTWARE SOLUTIONS!

Cenmetrix Pvt Ltd is a pioneer in the biometrics and security technology sector in Sri Lanka. We are seeking a hands-on, technically proficient Software Support Executive to join our technical team. This role is ideal for individuals who enjoy a mix of software troubleshooting and on-site hardware integration.

As a Software Support Executive, you will be responsible for ensuring our clients' systems—ranging from Access Control to Time Attendance—are installed correctly and functioning at peak performance.

Requirements & Prerequisites:

• A recognized Diploma in Hardware and Networking.
• Strong knowledge of Windows Operating Systems (OS).
• Must possess a valid Motorbike Driving License (for field visits).
• Proven troubleshooting knowledge in technical environments.
• Good communication skills in English and Sinhala (added advantage).
• A proactive attitude towards research and problem-solving.

Primary Job Duties:

• Install, configure, and maintain OEM software products.
• Provide timely technical support to customers on-site or remotely.
• Conduct comprehensive product training sessions for client staff.
• Research and implement innovative solutions related to Access Control and Time Attendance technologies.
• Document technical issues and resolutions to improve service standards.

If you are ready to take on a dynamic field-based role, please submit your CV to jobs@cenmetrix.lk. Please ensure the position is clearly mentioned in the subject line.

Closing Date: February 21, 2026