Internship - Customer Experience - Ceylinco Life Insurance Limited

Ceylinco Life Insurance Limited
Colombo 5, Sri Lanka
Job Category: Customer Experience, CSR, ESG, Insurance

Internship - Customer Experience Department

GAIN HANDS-ON EXPERIENCE IN CUSTOMER EXPERIENCE AND CSR AT SRI LANKA'S LEADING LIFE INSURER!

For more than 37 years, Ceylinco Life Insurance Limited has helped millions of Sri Lankans lead more fulfilling lives. By taking care of their risks, we've given them the strength to dream big and the peace of mind to follow those dreams. As we look ahead to the next 37 years, we're seeking the right individuals to lead us into a better, brighter future for us all.

Ceylinco Life is proud to be recognized as the Best Life Insurance Company in Sri Lanka for 11 consecutive years and People's Insurance Company of the Year for 19 consecutive years.

The Job:

We are looking for a motivated and detail-oriented individual to support customer experience efforts, including the CSR (Corporate Social Responsibility) and ESG (Environmental, Social, and Governance) initiatives of the company, by:

• Coordinating projects
• Analyzing customer feedback and surveys
• Evaluating customer outreach efforts

This role also involves collaborating with various teams to enhance service quality and track project progress. This opportunity is ideal for someone eager to gain hands-on experience in the customer experience function and CSR within a collaborative environment.

The Ideal Candidate:

• Undergraduate or recent graduate in Business Administration, Marketing, Communications or a related field from a recognized university.
• Strong communication and interpersonal skills.
• Ability to engage and converse effectively with customers.
• Analytical mindset with keen attention to detail.
• Proficient in Microsoft Office applications.
• Good command of both Sinhala and English Languages.

The Application:

If you feel like you're the right person for this role, please forward your updated CV to jobs@ceylife.lk. Please mention 'Internship - Customer Experience Department' in the subject line of the email.

Ceylinco Life Insurance Limited
Ceylinco Life Tower, 106, Havelock Road, Colombo 5.

Closing Date: August 4, 2025

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The Growing Importance of Customer Experience & CSR in Sri Lanka

In today's competitive business landscape, particularly in the financial services sector, Customer Experience (CX) has become a key differentiator. Beyond just products and services, companies are increasingly focusing on creating seamless and positive interactions throughout the customer journey. Alongside CX, Corporate Social Responsibility (CSR) and Environmental, Social, and Governance (ESG) initiatives are gaining significant traction. Consumers and stakeholders alike are looking for companies that not only deliver value but also operate ethically and contribute positively to society and the environment.

An internship in this dual-focused area offers a unique opportunity to understand how leading companies like Ceylinco Life integrate social responsibility with customer-centric strategies for sustainable growth and positive impact.

Why Intern in Customer Experience & CSR?

• Holistic Business Understanding: Gain insights into both customer-facing strategies and corporate social impact, crucial for modern business.
• Develop Versatile Skills: Acquire skills in project coordination, data analysis, communication, and stakeholder engagement.
• Meaningful Contribution: Directly contribute to initiatives that enhance customer satisfaction and promote social good.
• Networking Opportunities: Connect with professionals across various departments within a large, established organization.
• Career Foundation: Build a strong resume with practical experience in high-demand areas like CX, CSR, and ESG.

Tips for a Successful Customer Experience & CSR Internship:

To make the most of your internship, actively engage with every task and project. Develop your analytical skills by delving into customer feedback and survey data to identify trends and areas for improvement. Practice your communication and interpersonal skills daily by interacting effectively with customers and collaborating seamlessly with internal teams. Pay close attention to detail in all your work, from project coordination to report generation. Leverage your proficiency in Microsoft Office applications to create clear presentations and manage data efficiently.

Embrace the opportunity to learn about both the strategic aspects of customer experience and the operational realities of CSR and ESG initiatives. Ask questions, seek feedback, and demonstrate a proactive attitude. Your willingness to learn and contribute will be key to a rewarding internship experience.

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Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.