Software Support Executive - Cenmetrix Pvt Ltd

Cenmetrix Pvt Ltd
Colombo 5, Sri Lanka
Job Category: IT - Software

Software Support Executive

BRIDGE THE GAP BETWEEN HARDWARE AND SOFTWARE SOLUTIONS!

Cenmetrix Pvt Ltd is a pioneer in the biometrics and security technology sector in Sri Lanka. We are seeking a hands-on, technically proficient Software Support Executive to join our technical team. This role is ideal for individuals who enjoy a mix of software troubleshooting and on-site hardware integration.

As a Software Support Executive, you will be responsible for ensuring our clients' systems—ranging from Access Control to Time Attendance—are installed correctly and functioning at peak performance.

Requirements & Prerequisites:

• A recognized Diploma in Hardware and Networking.
• Strong knowledge of Windows Operating Systems (OS).
• Must possess a valid Motorbike Driving License (for field visits).
• Proven troubleshooting knowledge in technical environments.
• Good communication skills in English and Sinhala (added advantage).
• A proactive attitude towards research and problem-solving.

Primary Job Duties:

• Install, configure, and maintain OEM software products.
• Provide timely technical support to customers on-site or remotely.
• Conduct comprehensive product training sessions for client staff.
• Research and implement innovative solutions related to Access Control and Time Attendance technologies.
• Document technical issues and resolutions to improve service standards.

If you are ready to take on a dynamic field-based role, please submit your CV to jobs@cenmetrix.lk. Please ensure the position is clearly mentioned in the subject line.

Closing Date: March 03, 2026

The Evolution of Field Technical Support in Sri Lanka

Technical support roles have transitioned from back-office tasks to dynamic, front-facing engineering roles. In the security and biometrics industry, a Software Support Executive is the critical link between complex software logic and physical hardware installation. As businesses in Sri Lanka move towards automated Access Control and IoT-enabled Time Attendance systems, the demand for technicians who understand both networking and software configuration is at an all-time high.

The requirement for a motorbike license highlights the agility needed in this sector. Field engineers are expected to respond rapidly to client requests, providing on-the-spot solutions that keep businesses running smoothly. This role offers an excellent entry point for those wanting to specialize in the security tech industry.

Why Specializing in Access Control & Biometrics is a Smart Career Move

• Niche Expertise: Developing skills in OEM software specific to biometrics makes you a highly specialized technical asset.
• On-Site Problem Solving: Enhances your ability to think on your feet and handle real-world hardware integration challenges.
• Training & Leadership: Conducting product training builds your public speaking and instructional design skills.
• Stable Industry: Security systems are a necessity for every corporate and industrial entity, ensuring consistent job demand.
• Growth into Systems Engineering: Field support often leads to roles in Project Management or Senior Systems Design.

Tips for Success as a Software Support Executive

First, prioritize your networking knowledge. Most Access Control issues are rooted in IP conflicts or connectivity failures. Being able to quickly diagnose a network issue will save hours of software troubleshooting. Second, focus on your "Customer Education" skills. When you train a client effectively, you reduce the number of future support requests, making your own workflow more efficient.

Always stay updated with the latest Windows security patches and how they interact with third-party OEM software. Keeping a technical log of recurring issues and their fixes will turn you into the "go-to" expert in your team very quickly.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.