Customer Support Associate - Cenmetrix Pvt Ltd

Cenmetrix Pvt Ltd
Colombo 5, Sri Lanka
Job Category: Customer & PR

Customer Support Associate

COMBINING EXCEPTIONAL SERVICE WITH OPERATIONAL EFFICIENCY!

Cenmetrix Pvt Ltd is a premier technology company in Sri Lanka, delivering advanced biometric and security solutions. We are seeking a detail-oriented and empathetic individual to join our team as a Customer Support Associate at our Colombo 5 office.

This role is unique as it combines front-end customer interaction with back-end operational data management. If you possess a warm personality and a knack for organized data entry, we want to hear from you.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and other platforms in a timely and professional manner.
• Accurately input and update contract data into the company's ERP system.
• Maintain meticulous records of service agreements and related documents.
• Proactively track key dates and deadlines for contract renewals, amendments, and terminations.
• Ensure a high level of customer satisfaction through professional communication and problem-solving.

Requirements & Prerequisites:

• A warm and inviting personality with a strong commitment to client service.
• Proficiency in the Microsoft Office Suite, specifically Word, Excel, PowerPoint, and Outlook.
• Strong analytical and problem-solving skills to address customer issues effectively.
• Excellent organizational skills and the ability to manage time-sensitive deadlines.
• Ability to work independently while maintaining high standards of data accuracy.

To apply, please submit your CV to jobs@cenmetrix.lk. Ensure you indicate the position in the subject line of your email.

Closing Date: March 03, 2026

The Intersection of Tech Support and Data Management

Customer Support in the modern tech era has evolved beyond simple communication. Today, roles like the Customer Support Associate at Cenmetrix require a dual skill set: interpersonal excellence and digital literacy. As companies transition to data-driven operations, the ability to navigate Enterprise Resource Planning (ERP) systems has become a highly sought-after skill for administrative and support professionals.

This hybrid nature of the role ensures that the associate is not just solving problems but is also integral to the revenue cycle by managing contract renewals and accurate data tracking. For candidates, this provides a more stable and high-value career path than traditional entry-level support roles.

Skills That Make a Great Customer Support Associate

• ERP Familiarity: Understanding how data flows through an organization helps in maintaining accurate contract records.
• Active Listening: Essential for identifying the root cause of a customer's inquiry before offering a solution.
• Advanced Excel: Moving beyond simple lists to using formulas for tracking deadlines and renewal schedules.
• Empathy: Building long-term loyalty by making customers feel valued and understood.
• Attention to Detail: Vital when entering sensitive contract data where a single date error can impact revenue.

Tips for Advancing in Tech Operations and Support

If you are starting in a support role, aim to become a "Super User" of the ERP system. Most tech companies value employees who can optimize internal workflows. Additionally, learning the technical basics of the products you support (like biometrics or access control) will allow you to provide deeper insights during customer interactions, positioning you for future roles in technical sales or account management.

Certifications in Customer Relationship Management (CRM) or foundational Project Management (like CAPM) can also help you stand out and prepare you for a shift into operational leadership.

Explore More Career Opportunities and Insights:

Don't forget to regularly check our main job portal for the latest vacancies across various sectors in Sri Lanka. For in-depth articles on resume building, interview preparation, and industry trends, Read our Career Guidance Articles.