Junior Executive - MBSL Insurance Co. Ltd (Sample)

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MBSL Insurance Co. Ltd
Colombo 10, Sri Lanka
Job Category: IT - Software

Junior Executive - Application Support

JOIN OUR IT SUPPORT TEAM!

We are looking for a motivated and customer-focused individual to provide application support to internal users, resolve issues, and ensure excellent service delivery.

Build your career in Application Support and grow with a dynamic IT team!

Key Responsibilities:

Manage and resolve tickets efficiently, ensuring timely responses to client and internal user requests.
Investigate and troubleshoot technical issues reported via email, providing clear solutions and relevant references.
Monitor ticket backlog, conduct regular follow-ups with technical teams, and keep stakeholders informed for decision-making.
Continuously evaluate processes, support non-development tasks, and recommend improvements to enhance service delivery.

Requirements:

Bachelor's degree (completed or in progress) in Information Technology, Information Systems, or a related field.
Prior experience in a customer service or IT support role is highly advantageous.
Basic knowledge of Oracle systems and an understanding of SQL queries for effective troubleshooting.
Proven ability to support end-users effectively and accurately document technical solutions.
Excellent English communication skills (both written and verbal) with strong client interaction abilities.
Strong analytical thinking, problem-solving skills, and keen attention to detail.
Well-organized, able to manage multiple tasks independently, and capable of working under minimal supervision.
Quick learner with the ability to adapt to new technologies and dynamic environments.

Who We Are Looking For:

A quick learner with a problem-solving mindset who enjoys understanding how applications work and helping users resolve their day-to-day technology-related issues.

Salary: LKR 45,000 (FIXED). Please send your CV to chiranb@mbslinsurance.lk, indicating the position applied for in the subject line of the email.

MBSL Insurance Co. Ltd
Colombo 10, Sri Lanka.

Closing Date: August 28, 2026